Privacy Policy
Effective Date: July 27, 2026
Terrapin Solar (“Terrapin Solar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit terrapinsolarpower.com (the “Site”) or contact us for solar troubleshooting, repair, critter guard, cleaning, or detach/reinstall services.
1. Information We Collect
Information You Provide to Us
When you fill out a contact or quote request form, call, email, or otherwise reach out to us, we may collect: your name; phone number; email address; site/property address; and details about your solar system or service request (e.g., photos, monitoring alerts, message content).
Information Collected Automatically
When you visit our Site, we and our service providers may automatically collect information about your device and how you use the Site, including: IP address and approximate location; browser type and device information; pages viewed, links clicked, and time spent on the Site; and referring website or campaign source. We may collect this through cookies, pixels, and similar tracking technologies, including tools such as Google Analytics and Google Ads, which help us understand Site traffic and measure the performance of our advertising.
2. How We Use Your Information
We use the information we collect to: respond to your inquiries and provide quotes or estimates; schedule and perform solar troubleshooting, repair, critter guard, cleaning, and detach/reinstall services; communicate with you about your service request or appointment; improve our Site, services, and customer experience; measure and improve the performance of our advertising campaigns; and comply with legal obligations and protect our rights.
3. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and measure advertising effectiveness. Most browsers let you refuse or delete cookies through their settings; doing so may affect how parts of the Site function.
4. How We Share Your Information
We do not sell your personal information. We may share information with: service providers who help us operate our business (e.g., scheduling, hosting, CRM, analytics, and advertising platforms), who are only permitted to use it to perform services on our behalf; roofing contractors or other partners you ask us to coordinate with for detach/reinstall work; and government authorities or other parties when required by law, or to protect our rights, property, or safety.
5. Data Retention
We retain personal information for as long as needed to respond to your inquiry, provide services, maintain business records, and comply with legal, accounting, or reporting requirements.
6. Your Choices and Rights
You may contact us at any time to: ask what personal information we have about you; request that we correct or update your information; request that we delete your information, subject to legitimate business or legal needs; and opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly. Depending on where you live, you may have additional rights under applicable state or local privacy laws. To exercise any of these rights, contact us using the information below.
7. Children’s Privacy
Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
9. Data Security
We use reasonable administrative and technical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Terrapin Solar
Salt Lake City, UT area